If there's still no light, contact Wifi customer support. If your device is already set up and the light appears off, check your light brightness settings in the app. Router has no power or the light was dimmed in the app.Ĭheck that the power cable is properly connected to your router and to a working wall socket. If the light stays red, contact Wifi customer support. Once it's solid yellow, let go of the factory reset button.Ĭritical failure. If you keep holding down the reset button, after about 12 seconds the light will turn solid yellow. You're holding down the reset button and factory resetting the device. Wait for the device to slowly pulse blue, then try to pair the device again. Learn more about fixing network errors.ĭevice encountered an error during setup. You might need to unplug then plug in each device again. When it's finished, the device will reset itself.Ĭheck that the Ethernet cable is connected to both your router and modem, and both devices are turned on. Note: A solid yellow light during setup also indicates a network error on your device. Use the Google Home app to set up your router. Wait for the device to complete the update. When it's finished, it'll slowly pulse blue to let you know that it's ready for setup. Note: By default, the light is turned on for online Nest Wifi Pro routers, but you can turn it off in the Google Home app. The device is online and you've turned off the status light in the Google Home app. If your device is already set up and the light appears off, check your light brightness settings in the app. © 2023 Google Fiber Inc.Check that the power cable is properly connected to your router and a working wall socket. Customers canceling service will have to pay a replacement fee (including any applicable taxes) if they fail to return equipment within 60 days after cancellation.ĥ: Other or qualified customer-owned routers may be deployed on < 1 Gig and select 1 Gig installations. Larger homes or homes with certain layouts may need extra extenders for full coverage. Actual speeds and latency depend on network conditions, connected device, local regulations and environmental factors.ģ: Actual internet, Wi-Fi speeds and Wi-Fi coverage are not guaranteed and can vary based on factors such as home or business size and layout, construction materials, hardware and software limitations, latency, packet loss, etc.Ĥ: New customers with eligible plans may receive up to two extenders for no additional fee. Up to 900 Mbps Wifi claim based on Wi-fi 6E router, compatible hardware and a 1 Gig Internet plan.Ģ: Wi-Fi 6E specifications, more secure and comparison between expected latency of routers are based on meeting minimum technical specs for Wi-Fi 6 and earlier standards and routers meeting minimum technical specs for Wi-Fi 6E standard, assuming use of a Wi-Fi 6 or later generation client device that supports up to 160 MHz channels. Up to 1.6 gigabit Wifi claim based on Wi-fi 6E router, compatible hardware and a multigig Internet plan. Plan, service, and equipment availability vary by address.ġ: Faster wireless speed based on comparison of Wifi 6E max observed to typical Wifi 6 speed. Upload/download speed and device streaming claims are based on maximum wired speeds.
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